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Frequently Asked Questions
ABOUT WPI
What is the history of WPI?
What industries does WPI serve?
What geographic areas does WPI serve?
WPI operates through two divisions with different geographic reach:
Construction & Mining Division: Focuses on Texas, Louisiana, and Southern Arkansas with 20 strategically-positioned branch locations for prompt local service and support.
Engine Division: Maintains a nationwide presence across the U.S., plus parts of Canada, with multiple locations ready to serve your power generation and drilling support needs across North America.
HOW TO BUY
What types of parts does Construction & Mining supply?
WPI offers both OEM and aftermarket parts for all equipment brands:
OEM Parts: Original equipment manufacturer parts meeting exact specifications, with most Komatsu parts available within 24 hours.
Aftermarket Parts: Economical alternatives including Ground Engaging Tools (GET), wear parts, rubber tracks, hydraulic hoses, buckets, teeth, blades, and wear protection products from manufacturers like Hensley and ESCO. We also supply attachments, couplers, tools, breakers, consumables (oil, coolant, grease, filters), and components such as batteries, A/C parts, starters, alternators, and compressors for all makes and models.
WARRANTY & COVERAGE
What warranty and coverage options does Construction & Mining offer?
WPI provides comprehensive warranty and coverage options at every stage of equipment ownership:
Standard Warranty: All new equipment comes with manufacturer’s standard warranty. Our factory-certified technicians deliver consistent, high-quality service backed by our Service Pro® real-time communication system.
Extended Coverage Programs: We offer Komatsu Care and other extended coverage options that extend equipment life, increase resale value, and protect against unexpected wear. These programs help provide peace of mind with predictable operating costs and protect your investment. Our team helps you select the coverage that best fits your equipment usage patterns and budget.
Preventive Maintenance Programs: The KOWA (Komatsu Oil & Wear Analysis) program provides ongoing monitoring to detect problems before costly breakdowns occur, helping extend equipment life while reducing maintenance emergencies.
Used Equipment Coverage: All used equipment undergoes rigorous inspection and is backed by the same dedicated and proactive customer service and warranty coverage as new equipment. We stand behind every used piece we sell.
We help protect your investment and ensure predictable operating costs through the right combination of these options. Our team will help you select the coverage that fits your specific needs.
SPECIALIZED & DETAILED INFORMATION
How does KOWA (Komatsu Oil & Wear Analysis) work?
KOWA is an oil analysis program that monitors your equipment’s wear patterns to predict maintenance needs before problems develop. This proven preventive maintenance system analyzes oil samples to detect wear indicators and potential issues, helping you:
- Detect problems before they cause costly breakdowns
- Predict maintenance needs proactively
- Reduce emergency repairs and downtime
- Extend equipment life
- Maintain predictable operating costs
- Protect your investment
KOWA has been the industry standard for over 40 years and is one of the most effective ways to maximize equipment uptime and minimize operating costs. Our technicians analyze the results and provide recommended action plans based on reliable data.
What makes Pearce Power Solutions (PPS) parts different from OEM Caterpillar parts?
PPS alternative OEM parts are engineered to meet or exceed OEM specifications while offering cost savings compared to genuine OEM parts. Our experienced manufacturing partners use innovative technologies and OEM best practices to ensure quality comparable to OEM products. Key differences:
Quality: All PPS parts meet or exceed OEM standards for fit, form, function, and appearance. They undergo the same rigorous quality control measures.
Cost: PPS parts offer substantial savings compared to OEM alternatives, helping you reduce maintenance budgets without sacrificing quality.
Variety: We provide customized service kits for CAT 3300, 3400, 3500, and 3600 series engines, plus individual components.
Support: Backed by our Tier 1 service department and a generous 2-year warranty, with strategic service centers across major shale plays.
Environmental: Choosing quality alternative parts supports sustainable practices while reducing costs.
WHAT WE SELL
What brands of heavy equipment does WPI represent?
What is Pearce Power Solutions (PPS)?
What smart construction technologies does WPI offer?
SUPPORT & MAINTENANCE
What training and education programs does WPI offer?
How can I monitor my equipment performance?
WPI offers Komtrax GPS telematics (included at no additional charge for Komatsu equipment, with free basic monitoring available for other brands) to provide real-time visibility into your equipment operations.
This system tracks:
- Equipment location
- Cumulative operating hours
- Fuel usage patterns
- Idle hours
- Engine status and diagnostics
- Many other performance data points
Through our predictive maintenance program, our technicians analyze this data to help you detect problems before breakdowns occur. We provide recommended action plans based on reliable data analysis, enabling you to maintain equipment proactively and minimize unexpected downtime.